Refunds & Returns
If for any reason you are unhappy with your order, please return your item(s) in a new condition and we will be happy to issue you with a refund up to 30 days after your order has been dispatched to you.
If you are seeking a refund, please email info@mathtastic.com.au with your order number and we will provide further instructions to return the items.
Return mail and resend costs are the responsibility of the customer along with any restocking fees. This will be deducted from the refund amount.
Unfortunately, we do not exchange products that are not in their original condition or are on sale. Sale items are considered final. Please note any discounted packs are considered sale items.
OUR RETURNS POLICIES
We will accept item(s) provided they are returned as new with the original packaging, within 30 days of purchasing.
All items that are sent back should include your name, address and order number details. Unidentified parcels may not be refunded.
FAULTY ITEMS
In case you receive an item with faulty printing, please email info@mathtastic.com.au within 7 days of receipt of item attaching a photograph of the defect.
DELIVERY DAMAGE
If you think your order has been damaged during transit, please contact our customer care team at info@mathtastic.com.au with photos and details within 24 hours of receiving the damaged package so our team can assist you further.
RECEIVING A REFUND
Refunds will be made to you when the returned item(s) are received by Mathtastic. The refund will be credited via PayPal.
DUTIES ON RETURNS
Please note we are unable to refund delivery or import duties.
PROCESSING TIMES
Once we receive your return please allow 3-5 business days for your return to be processed. You will be notified via email once your return has been processed.
