Shipping Policy
Order Processing
• All orders are processed within 1-3 business days of receiving payment confirmation.
• If there is a delay in processing your order we will let you know.
• Orders placed on weekends or public holidays will be processed the next business day.
Shipping Locations
• We currently ship books Internationally.
Shipping Methods and Costs
• We offer standard shipping options through Australia Post.
• Shipping costs are calculated at checkout based on the size, weight, and destination of your order.
Delivery Times
• Standard shipping: 3-7 business days.
• Please note that delivery times may vary depending on your location, especially in rural or remote areas.
Tracking Your Order
• Once your order is shipped, you will receive a confirmation email with a tracking number to monitor the progress of your delivery.
Lost or Damaged Shipments
• If your order is delayed, lost, or arrives damaged, please contact us at info@mathtastic.com.au within 7 days of the expected delivery date.
• We will work with the courier to resolve the issue and ensure a replacement or refund is issued, where applicable.
Shipping Restrictions
• Some items may be subject to restrictions based on delivery locations (e.g., PO Boxes). If this applies to your order, we will contact you directly.
Contact Us
For any questions or concerns about shipping, please reach out to us at info@mathtastic.com.au
